Associate Technical Service Manager (BitPhyer and Violett)
Job Description
Operating Title
Associate Technical Service Manager (BitPhyer and Violett)Long Classification Title
Interoperability Manager ICampus Location
DurhamDepartment
UNH Interoperability LabSummary of Position
Acceptable minimum level of education
Bachelor'sAcceptable minimum years of experience
NoneAdditional Job Information
Posting Number
PS4528FY24Other minimum qualifications
- Basic knowledge of TCP/IP networking.
- Basic experience creating technical documents
- Basic knowledge of networking device configuration (home router, etc), scripting concepts, and the desire to train college students for future roles in the industry.
- Ability to work both independently and as a team member.
- Ability to travel.
- Effective oral and written communication skills.
Additional Preferred Qualifications
- Bachelor’s degree and two years of experience in technology appropriate to project such as IPV6, high-speed ethernet and mobile, and/or other technology as defined by the IOL.
- Basic troubleshooting experience; ability to respond quickly and isolate basic issues with networking devices
- Basic demonstrated understanding of data communications; communication between computer systems or devices and testing practices and methodologies
- Agile Team Experience
- Project management experience.
- Business Development and Marketing experience
- Customer service – client relationship management experience.
- Knowledge of Atlassian products
Salary Information
Royalty / IP Licensing Pool: IOL managers are entered into an IP licensing pool to receive compensation based on tools and software that the UNH-IOL licenses to our customers.
Quicklink for Posting
https://jobs.usnh.edu/postings/60441Percent Time Information (FTE)
1.00Grade
24EEO Statement
The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.
Institution Information
Posting Date
04/02/2024Open Until Filled
YesPosting Open to Internal Candidates Only?
NoInterested Internal Candidates Exist?
NoJob Category
Salaried Staff (Exempt)Appointment Type
Grant FundedDrivers License and Physical Requirements. Please check all items that apply.
Valid Drivers License and Safe Driving RecordDuty/Responsibility
- Assist in preparing project reports and project plans.
- Manage project teams of hardware and software developers in order to improve current test tools through research and development.
- Develop, design, and maintain test scripts and software for current and future testing services.
- Supervise 5 to 12 team members as assigned
Duty/Responsibility
- Implement laboratory training policies; train and mentor employees as assigned for software development, agile methodologies, and IOL policies and procedures. Perform and provide technical support for testing to UNH-IOL customers.
- Support the systems deployed within the UNH-IOL for the technical requirements, maintenance, and operation of the current BitPhyer test software and services, along with future releases of those tools.
Duty/Responsibility
- Assist in communication with approximately 20 customers to resolve issues with technical setup and operation within IOL testing services, and assist in managing relations with current Embedded and Baseband customers.
- Assist in communication with approximately 10 customers to resolve issues with testing and/or BitPhyer test software and related hardware.
Duty/Responsibility
- Develop and maintain detailed networking test plans based on open standards.
- Develop and maintain detailed documentation for the usage and development of the BitPhyer software tools.
Duty/Responsibility
- Assist in planning, organizing and execution of UNH-IOL supported group test events operated under existing project or testing services.
- This includes designing test metrics, topologies, collecting results, and reporting to vendors before, during, and after the event or initiative.
Example: Provide technical support for the test events or trade show demonstrations for ~4 events per year.
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