DiversityInAcademe | Administrative Support Specialist at North Carolina Central University in Durham, North Carolina, United States

Administrative Support Specialist

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North Carolina Central University

Location: Durham, North Carolina
Category: Administrative Assistants
Application Deadline: Open until filled

Job Description

Position/Classification Title	Administrative Support Specialist
Working Title	Administrative Support Specialist
Competency Level	Advanced
Position Number	100383
Salary Grade Equivalent
FLSA	Non-Exempt
Appointment Type	Permanent - Full Time
FTE	1 = 40 hours/week, 12 months
If time limited, duration date
Department Hiring Range	$34,602-$54,040
EEO-1 Category	Professionals
SOC Code	43-6014 - Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Position Overview

Primary Function of Organizational Unit	The Law School Admissions Office is tasked with the recruitment, admissions, and matriculation of new students into the School of Law. The unit is responsible for application processing, application review, recruitment, marketing, policy, and other functions of an admissions office.
Primary Purpose of Position	This position will support the work of the admissions department and is responsible for developing, implementing and assisting with the execution of a multi-year and annual enrollment plan. This position will strategize to create appropriate goals that include recruitment and enrollment of students. The Enrollment Manager manages and organizes the enrollment of students for the Law School. This position ensures that the enrollees are well catered and guided through the enrollment process. The position also supervises students’ handling of information, informing schedules, orientations, and university events in line with the enrollment process.
Required Knowledge, Skills, and Abilities	Bachelor’s degree required. Master’s degree is a plus. Experience in admissions preferred; knowledge of higher education is a plus. Exceptional customer relations and communication (including public speaking) skills. Organizational and time management skills are essential along with the ability to achieve benchmarks. Willingness to employ social media platforms to engage prospective students. Necessary computer skills include database management, Excel, and PowerPoint.
Minimum Education/Experience	High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Licenses or Certification required by Statute or Regulation	N/A
Equal Opportunity Employer	North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
Work Hours	8-5 M-F
Position required to work during periods of adverse weather or other emergencies	No
Campus Security Authority Designated Position	Yes

Key Responsibilities and Related Competencies

Required Competency	Analysis and Decision Making
Duties	Provide administrative support, develop and implement team building activities, and generate daily reports on student enrollment. Responsible for managing enrollment services, ensuring student satisfaction, and creating training programs. Responsibilities extend to monitoring enrollment data, developing performance metrics, and creating marketing strategies, all while adhering to local, state, and federal laws. Provides enrollment support to registrar. Maintains weekly reports of prospects, applicants, accepted and deposited student progress.

Required Competency

Analysis and Decision Making

Duties

Provide administrative support, develop and implement team building activities, and generate daily reports on student enrollment.
Responsible for managing enrollment services, ensuring student satisfaction, and creating training programs.
Responsibilities extend to monitoring enrollment data, developing performance metrics, and creating marketing strategies, all while adhering to local, state, and federal laws.
Provides enrollment support to registrar.
Maintains weekly reports of prospects, applicants, accepted and deposited student progress.

Required Competency	Business and Records Administration
Duties	Monitor and track assigned prospective, applicant and matriculate student populations through the use of phone/email marketing campaigns though the CRS (Candidate Referral Service). Create files and organize student information remaining compliant with FERPA laws. Handle student confidential information daily. Maintains Admissions database and application processing with exceptional attention to detail.

Required Competency

Business and Records Administration

Duties

Monitor and track assigned prospective, applicant and matriculate student populations through the use of phone/email marketing campaigns though the CRS (Candidate Referral Service).
Create files and organize student information remaining compliant with FERPA laws.
Handle student confidential information daily.
Maintains Admissions database and application processing with exceptional attention to detail.

Required Competency	Communication - Verbal/Written
Duties	Assist students and parents with inquiries regarding the Law School enrollment process.

Required Competency	Work Coordination/Planning
Duties	Cultivate, establish, and actively manage contact with prospective students throughout the admission process, from inquiry through deposit stages, in a timely, professional, and creative manner including relevant phone, social media, face-to-face communication, and email, including managing the Admissions inbox.

Required Competency

Work Coordination/Planning

Duties

- Cultivate, establish, and actively manage contact with prospective students throughout the admission process, from inquiry through deposit stages, in a timely, professional, and creative manner including relevant phone, social media, face-to-face communication, and email, including managing the Admissions inbox.