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Interoperability Operator

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University of New Hampshire

Job Description

Operating Title

Interoperability Operator

Long Classification Title

Sr Information Support Technician

Campus Location

Durham

Department

UNH Interoperability Lab

Summary of Position

The InterOperability lab is a commercially funded independent testing facility for networking and data communications devices and software. The IOL Operator supports the development and execution of testing services and/or hardware/software testing tools used by our approximately 200 global business partners https://www.iol.unh.edu/membership/members. The position will assist in managing vendor relations; assist in conformance test execution, reporting and result review; serve as a lead developer and/or project manager in order to improve current services in conformance test teams including but not limited to 1588 and TSN related areas. Development will focus on ongoing BitPhyer and Violett software needs as used for conformance testing.

Acceptable minimum level of education

HS or equivalent

Acceptable minimum years of experience

2 years

Additional Job Information

This position will supervise UNH student employees and provide mentorship to them in the performance of their roles.

Posting Number

PS4796FY25

Other minimum qualifications

  • Associates Degree or 2 years of experience in a related professional field
  • Basic troubleshooting experience; ability to respond quickly and isolate basic issues occurring during test services.
  • Ability to work both independently and as a team member.
  • Effective oral and written communication skills.
  • Basic experience creating technical documents

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Quicklink for Posting

https://jobs.usnh.edu/postings/62481

Percent Time Information (FTE)

1.00

Grade

18

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide

Posting Date

08/06/2024

Open Until Filled

Yes

Posting Open to Internal Candidates Only?

No

Interested Internal Candidates Exist?

No

Job Category

Hourly Staff (Non-Exempt)

Appointment Type

Grant Funded

Drivers License and Physical Requirements. Please check all items that apply.

None applicable

Duty/Responsibility

Testing and Training
Overview: Support the technical requirements, setup, maintenance and operation of the test services along with future test offerings. Assist with training and mentoring new employees on test service offerings.
Decision Making: Position will assist in making decisions.

Example:
  1. Support technical work within the Avnu, 1588 and Conformance Testing areas.
  2. Execute testing, reporting, report review, and troubleshooting as assigned.
  3. Train and mentor employees as assigned.

Duty/Responsibility

Software Development
Overview: Support the technical development of tooling used to speed conformance testing.

Decision Making: Position will assist in making decisions.
Example:
  1. Support Violett tool releases (APL, Avnu, PTP).
  2. Support new developers assisting with the development and maintenance of the tools.

Duty/Responsibility

Customer Service – Client Relationship Management
Overview: Work with customers during the testing process to resolve issues. Support customers using UNH-IOL tools or services.

Decision Making: Position will assist in making decisions.
Example:
  1. Work directly with customers during a reservation to ensure that testing and reporting are properly completed.
  2. Help support Violett and Bitphyer users and customers.

Duty/Responsibility

Supervision
Overview: Supervise students as assigned.
Decision Making: Position will assist in making decisions.
Example:
  1. Supervise students as assigned.

Duty/Responsibility

Documentation & Planning
Overview: Assist with documentation for test tools and test plans as assigned. Suggest and implement improvement SOPs and quality documentation. Participate in strategic planning processes.
Decision Making: Position will assist in making decisions.

Example:
  1. Update test plans and tester’s guides as assigned.
  2. Provide input into the annual Embase Industry strategic plan.

*Please mention you saw this ad on DiversityInAcademe.*

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