Vice President of Student Services
Job Description
Posting Number
20141863SPosition Title
Vice President of Student ServicesLocation
College of San MateoDepartment
Student Services CSM (DEPT)Position Number
4A0019Percentage of Full Time
100%FLSA
Exempt (does not accrue overtime)Months per Year
12Min Salary
$205,308 (annual)Max Salary
$263,748 (annual)Position Type
Administrative/Supervisory PositionsWho We Are
The San Mateo County Community College District is committed to achieving educational equity for all students. As outlined in the District’s Strategic Plan, “success, equity, and social justice for our students are longstanding goals.” The District’s “Students First” Strategic Plan is focused on "Student Success, Equity and Social Justice.” We provide students with a rich and dynamic learning experience that embraces our commitment to provide quality education and promote life-long learning — emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become global citizens and socially responsible leaders. When you join our San Mateo County Community College District team, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice. We achieve this through broad collaboration among faculty and classified staff, administration, students and community partners.
The College and the District
College of San Mateo (CSM) is part of the San Mateo County Community College District and is a Hispanic Serving Institution and Asian American Native American Pacific Islander Serving Institution. The college enrolls approximately 15,000 students each academic year. CSM has a diverse student population that is a reflection of the communities that it serves. Detailed information about the student population, including data related to student success, can be found on College of San Mateo’s Office of Planning, Research, Innovation, & Effectiveness (PRIE) website.
Who We Want
We value the ability to serve students from a broad range of academic, socioeconomic, cultural, disability, gender identity, sexual orientation, racial and ethnic backgrounds. We prioritize applicants who demonstrate an understanding of the benefits that diversity brings to a professional educational community. The successful candidate will be an equity-minded individual who is committed to collaborating with faculty, classified staff, administration, students and community partners in strengthening the culture of equity and antiracism throughout the District. The San Mateo County Community District seeks employees who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping students achieve their educational goals.
The Position
Position Purpose
The Vice President of Student Services is an Academic Administrator position reporting to the College President. Serving as the chief student services administrator, the incumbent develops vision for and oversees student services and student life programs. This position serves as an effective strategist working collaboratively with the college’s diverse stakeholders to develop and implement effective approaches to enhance student learning and provide a student-centered learning environment.
General Description
The Vice President of Student Services provides cabinet-level leadership to offer services and programs that advance the educational mission of the college. This position develops, recommends, and implements policies and procedures; assures compliance with Federal, State, local, and district regulations; and supervises and evaluates the performance of assigned personnel. This position works collaboratively with the College President’s cabinet and serves on various college and district committees as assigned. The Duties and Responsibilities are representative and not intended to cover all duties performed by the incumbent. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this class.
Duties and Responsibilities
Student Services Leadership
- Work in partnership with the President, the President’s Cabinet, and the District to develop and execute a comprehensive strategic plan for Student Services that advances the college’s educational mission.
- Direct and coordinate all operational activities related to Student Services throughout the college, including centers and satellite sites, in compliance with applicable laws and regulations.
- Ensure Student Services goals related to the college’s strategic plan and other Board-adopted plans are implemented.
- Develop a cohesive Student Services organizational structure, embedding continuous quality improvement and leading the development of student learning outcomes for each program and administrative unit.
- Support and maintain effective relationships among Student Services, college administration, faculty, staff, and students through active participation in shared governance activities.
- Provide leadership for program review, including improvement and development of student progress and learning outcomes through systematic assessment of all areas of student services and support programs.
- Review and recommend changes to all Student Services areas that maintain the relevance of programs to meet student and community needs.
- Supervise the coordination of curriculum development in Student Services, including review and revision in cooperation with the Academic Senate.
- In collaboration with the Vice President of Instruction, direct enrollment management, analyze and report on student enrollment, retention, persistence, and goal attainment.
- Direct and provide leadership for all student conduct processes in alignment with District Policy and Administrative Procedure, including due process requirements established by local, Statewide and Federal laws, regulations and policies.
- Provide leadership in responding to accreditation standards and other compliance-related initiatives from local, State and Federal legislative mandates.
District and Community Leadership
- Develop and negotiate partnerships with other educational institutions, corporations, businesses, community organizations, and agencies.
- Supervise, guide, and assess activities related to articulation with secondary schools.
- Represent the College and District to professional organizations, governance entities, community groups, and prospective donors and friends of the College.
- Work collaboratively with construction management personnel on facilities projects.
- Participate in local, regional and state activities to promote the San Mateo County Community College District and community college interests.
- Attend Board of Trustee meetings as requested.
Fiscal Management
- Coordinate and oversee the development and administration of the budget for Student Services, including recommendations to meet the educational and support needs of students at the college.
- Participate in the preparation and oversight of grants in alignment with the overall college budget and fiscal guidelines.
- Direct the development and implementation of selected externally funded initiatives.
- Plan fiscally responsible short- and long-term strategies for staffing all Student Services programs with a focus on proactive hiring and retention of culturally diverse and equity-minded staff, faculty, and administrators.
- Assist with the development of resource allocations for facilities, equipment, and technologies that support Student Services programs.
Personnel Management
- Proactively plan robust and inclusive recruitments and orientations for Student Services faculty and staff in compliance with the District’s Equal Employment Opportunity Plan.
- In coordination with the District, ensure the District’s Equal Employment Opportunity Plan strategies are implemented for Student Services program personnel.
- Coordinate the equitable evaluation of all Student Services faculty and staff and assess the effectiveness of positions to programs and services.
- Provide leadership and direction for Student Services faculty and staff development programs.
- Ensure compliance with applicable collective bargaining agreements and oversee training, counseling, performance evaluations, and discipline of personnel consistently and according to policies and procedures.
Minimum Qualifications
- Master’s degree or above from an accredited institution OR the equivalent
- Three years of effective full-time administrative experience in the area of student services in post-secondary education
- Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds of community college students, faculty and staff
Knowledge, Skills and Abilities
Knowledge of:
- Planning, organization, and implementation of Student Services programs.
- Best practices for community outreach and student recruitment, enrollment services, assessment, retention, articulation, transfer, graduation, and discipline.
- Best practices and current theories on counseling and advising, including use of technology and culturally-responsive practices that affect the design and delivery of student services.
- Student Services, technology and alternative teaching and learning strategies.
- Strategic planning.
- Management of a unionized workforce.
- Principles and practices of equitable and inclusive administration, supervision and training of faculty and staff.
- Budget development and administration.
- Standard postsecondary education laws and regulations.
Skills and Abilities
- Understanding of, sensitivity to, and respect for the diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds of community college students, faculty, and staff.
- Advanced proficiency in the evaluation of the effectiveness of educational programs.
- Motivate and encourage others to work constructively and cooperatively to achieve and sustain an equitable and inclusive student-centered environment.
- Highly-developed interpersonal skills using tact, patience, and courtesy.
- Exceptional verbal and written communication skills, with the ability to articulate complex ideas to diverse audiences.
- Advanced negotiation and persuasion skills to achieve consensus in challenging situations.
- Ability to manage multiple projects and meet deadlines consistently.
- Generate clear, actionable reports on institutional performance for accreditation bodies, board members, and other stakeholders.
Physical Requirements
Work Demands
The environmental, physical, and mental demands described here are representative of those that an employee must meet to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Environmental: typical on-site office environment; in-person work expected with potential to participate in the District’s telework program, as available.
Safety: to promote a safe working and learning environment employees must report any unsafe working conditions or practices, as well as any near-miss incident to their supervisor.
The environmental, physical, and mental demands described here are representative of those that an employee must meet to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Environmental: typical on-site office environment; in-person work expected with potential to participate in the District’s telework program, as available.
Safety: to promote a safe working and learning environment employees must report any unsafe working conditions or practices, as well as any near-miss incident to their supervisor.
- Position is designated as a Campus Security Authority
- Position is designated as a Mandated Reporter under the Child Abuse and Neglect Reporting Act
- Position is a Responsible Employee under the Equity in Education Act and Title IX
Physical
- Frequent hearing and speaking to exchange information in person and online
- Comprehend speech at normal levels
- Upper limb dexterity to operate computers and peripheral equipment
- Vision sufficient for daily and frequent use of computers, databases, and written materials
- Sitting for extended periods of time
- Frequent bending at the waist
- Frequent travel on and off-sites of the District and San Mateo County
- Physical presence at on-site locations
- Driving to, in and around San Mateo County
- Lifting and carrying objects up to 20 pounds
Mental
- Communicate and interact with others; compose oral and written communications and reports
- Observe and interpret people and situations
- Learn and apply new information or skills
- Perform highly detailed work on multiple concurrent tasks
- Use math/mathematical reasoning
- Perform highly detailed work under changing priorities and deadlines on multiple concurrent tasks
- Work with frequent interruptions
- Self-regulate emotion and behavior
Preferred Qualifications
- Doctorate from an accredited institution preferred.
Benefits
Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Academic employees participate in the State Teachers’ Retirement System, a defined-benefit retirement plan through the State of California (no contributions to Social Security). Optional tax-deferred 403(b) and 457 retirement plans are also available.
Open Date
08/22/2024First Review Date
10/03/2024Open Until Filled
YesSpecial Instructions Summary
Required Application Materials All applicants are required to submit:
1. A completed online District application form (go to https://jobs.smccd.edu to complete the application and to apply for this position).
2. A resume that details all relevant education, training, and other work experience.
3. A cover letter of no more than 3 pages that addresses the applicant’s cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds of community college students, faculty and staff as well as the applicant’s qualifications as they relate to the requirements, knowledge, skills, and abilities listed in this announcement.
Candidates for interview will be selected from among those who most closely meet the requirements and knowledge, skills and abilities. Meeting the minimum qualifications does not guarantee an interview. As part of the interview process, candidates may be asked to demonstrate job-related knowledge and skills.
For questions related to this posting, please contact:
SMCCCD Office of Human Resources
3401 CSM Drive
San Mateo, CA 94402
Tel.: (650) 574-6555
Fax: (650) 574-6574
Email: smccdjobs@smccd.edu
Web Page: https://smccd.edu/humanresources/
1. A completed online District application form (go to https://jobs.smccd.edu to complete the application and to apply for this position).
2. A resume that details all relevant education, training, and other work experience.
3. A cover letter of no more than 3 pages that addresses the applicant’s cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds of community college students, faculty and staff as well as the applicant’s qualifications as they relate to the requirements, knowledge, skills, and abilities listed in this announcement.
Candidates for interview will be selected from among those who most closely meet the requirements and knowledge, skills and abilities. Meeting the minimum qualifications does not guarantee an interview. As part of the interview process, candidates may be asked to demonstrate job-related knowledge and skills.
For questions related to this posting, please contact:
SMCCCD Office of Human Resources
3401 CSM Drive
San Mateo, CA 94402
Tel.: (650) 574-6555
Fax: (650) 574-6574
Email: smccdjobs@smccd.edu
Web Page: https://smccd.edu/humanresources/
Conditions of Employment
Prior to employment, the selected candidate will be required to complete the following:
1. Submit official transcripts (applies to all faculty or educational administrative positions)
Foreign Education completed outside of the United States must be deemed equivalent to that gained in conventional/accredited U.S. education programs in order for it to be considered for the satisfaction of minimum qualifications. Foreign transcripts must be translated and evaluated by a U.S.-based credentials evaluation service. The District currently accepts evaluations from agencies approved by the California Commission on Teacher Credentialing.
2. Submit verifications of prior employment
3. Satisfactory references
4. Successfully being cleared for employment through the background checking process
In addition to background checks, the District may review publicly available information about a candidate on the Internet. If a candidate is aware of incorrect or inaccurate information that is available on the Internet, the candidate is welcome to address such an issue with the Office of Human Resources.
5. Present original documents for proof of eligibility to work in the United States
6. Approval of your employment by the SMCCCD Board of Trustees
7. Provide a certificate of Tuberculosis exam for initial employment.
8. Have fingerprints taken by a Live Scan computer (Clearance must be received prior to first day of employment). Please note that the California Education Code requires, in part, that community college districts shall not employ or retain in employment persons in public school service who have been convicted of certain felonies, a misdemeanor drug charge (including alcohol offenses) or misdemeanor moral turpitude (sexual offense) crime. However, consideration may be given to those whose drug convictions occurred more than five years ago. A conviction for other crimes may not necessarily disqualify you from the job for which you may be applying.
1. Submit official transcripts (applies to all faculty or educational administrative positions)
Foreign Education completed outside of the United States must be deemed equivalent to that gained in conventional/accredited U.S. education programs in order for it to be considered for the satisfaction of minimum qualifications. Foreign transcripts must be translated and evaluated by a U.S.-based credentials evaluation service. The District currently accepts evaluations from agencies approved by the California Commission on Teacher Credentialing.
2. Submit verifications of prior employment
3. Satisfactory references
4. Successfully being cleared for employment through the background checking process
In addition to background checks, the District may review publicly available information about a candidate on the Internet. If a candidate is aware of incorrect or inaccurate information that is available on the Internet, the candidate is welcome to address such an issue with the Office of Human Resources.
5. Present original documents for proof of eligibility to work in the United States
6. Approval of your employment by the SMCCCD Board of Trustees
7. Provide a certificate of Tuberculosis exam for initial employment.
8. Have fingerprints taken by a Live Scan computer (Clearance must be received prior to first day of employment). Please note that the California Education Code requires, in part, that community college districts shall not employ or retain in employment persons in public school service who have been convicted of certain felonies, a misdemeanor drug charge (including alcohol offenses) or misdemeanor moral turpitude (sexual offense) crime. However, consideration may be given to those whose drug convictions occurred more than five years ago. A conviction for other crimes may not necessarily disqualify you from the job for which you may be applying.
EEO Statement
The San Mateo County Community College District is an Equal Opportunity Employer that seeks to employ individuals who represent the rich diversity of cultures, language groups, and abilities of its surrounding communities.
Accommodations
Applicants who have disabilities may request that special accommodations be made in order to complete the selection process. Accommodation requests and a copy of the Americans with Disabilities Act applicant procedures can be made by completing our: Applicant Reasonable Accommodation Request Form
Annual Security Report
San Mateo County Community College District’s (SMCCCD) 2022 Annual Security Report (ASR), required by the Clery Act, includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings owned or controlled by SMCCCD; and on public property within, or immediately adjacent to and accessible from SMCCCD. Our 2022 Annual Security Report also outlines various campus safety and security policies, such as those concerning crime reporting, prevention and response to sexual and gender violence, alcohol and drug use, crime prevention, emergency response and evacuation procedures, and other matters. The 2022 Annual Security Report also includes important tips to help every member of the community remain safe and avoid becoming a victim of crime. The 2022 Annual Security Report is now available. You can also obtain a copy of this report by contacting the Department of Public Safety at the District Office or any of the three Campuses (650) 738-7000. The report includes information about criminal activity on our campuses, emergency procedures and resources.
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