Job Description

Salary
$46,495.00 - $103,055.00 Annually

Location
Childersburg, AL

Job Type
Full-Time

Job Number
05249

College/Division
CACC-501110-Student Services Administration

Opening Date
09/18/2024

Closing Date
10/2/2024 at 2:00 PM Central Time (US & Canada)

Campus Location
Central Alabama Community College

Position Summary

Under the supervision of the Dean of Students, the Director of Student Success, will provide quality customer service to various populations, including prospective, current, and former students related to advising/registration initiatives. The Director is responsible for the administration of student retention, persistence, disability services, and transfer rates. Also, this position will assist with, orientation, registration, advising and enrollment services in accordance with State and Federal codes and regulations and the Alabama Community College System, including Central Alabama Community College, policies and procedures.

Essential Duties and Responsibilities

1. Adheres to the policies, procedures, and standards of Central Alabama Community College, Alabama Community College System, accrediting agencies and federal regulatory bodies.
   2. Leads, guides, and trains Student Success Staff and Student Workers.
   3. Establishes successful college wide partnerships with academic units, career technical units, Business Office, Athletics, etc.
   4. Manages and maintains ADA compliance while assisting students requesting and receiving ADA accommodations.
   5. Serves as the Title IX Coordinator for the College.
   6. Analyzes, interprets, reports and distributes data as needed.
   7. Participates in local, state, regional, and national professional development associations.
   8. Assists the Director of Enrollment Services with recruiting, including Dual Enrollment and Career Technical Education Programs recruiting events.
   9. Assist with the daily operations in admissions, records, and enrollment services.
   10. Utilizes Target X, Axiom, Argos, and Banner in the daily operations of retention, advising, and recruitment initiatives.
   11. Reviews and responds to email correspondence, text messages, and telephone calls.
   12. Advises applicants on enrollment requirements and registration procedures via face-to-face, phone, electronic meetings, email, etc.
   13. Ensures FERPA Compliance by ensuring student information and documentation remains confidential and secure.
   14. Develops an “Early Alert” system, geared towards providing services to increase success of first generation, and other students with barriers to educational success.
   15. Assists the Director of Enrollment Services with the administration of new student orientation programs, to include assisting with placement testing and academic advising.
   16. Provides supplemental advising for transfer students and supports faculty advisors with advising and registration.
   17. Assists with the administration of the ACCUPLACER, as well as proctoring tests for students with documented disabilities and outside institutions.
   18. Develops and implements a retention plan focused on identifying and recruiting former students.
   19. Schedules visits with four-year colleges and universities to allow recruiters and admissions officers to meet with prospective students.
   20. Creates recruiting schedules for visitors and make available to students, faculty, and staff in a timely manner.
   21. Fosters an environment of customer service to all students, staff, and faculty.
   22. Assists with presenting scholarships at award ceremonies.
   23. Works with local school leaders with recruiting and community service events.
   24. Assists student organization sponsors with events and activities.
   25. Participates in staff, division, and committee meetings as assigned.
   26. Assists with Graduation and Honor’s Day Program.
   27. Travels to other campus sites.
   28. Works as a team member with Student Services Staff.
   29. Serves on College committees.
   30. Provides constructive and timely performance evaluations.
   31. Addresses complaints and resolves issues.
   32. Other duties as assigned.

Qualifications

1. Bachelor's degree from a regionally accredited institution is required; Masters degree is preferred.
   2. Minimum of three (3) years’ experience working in a postsecondary setting is required.
   3. Proficiency with Microsoft Office Suite and experience with CRMs is required.
   4. Experience working in an integrated student information system, Ellucian Banner is preferred.
   5. Exceptional customer service, organizational, and oral/communication skills is required.
   6. Ability to work accurately with ongoing deadlines and to function as a member of a team is required.
   7. Ability to work with a diverse population of student is required.
   8. Ability to supervise, develop staff, foster teamwork, manage change, and create a supportive environment for students and staff is required.
   9. Ability to maintain confidentiality of information is required.
   10. Ability to work flexible hours is required.
   11. Ability to travel is required.
   12. Perform as a team player is required.

Application Procedures/Additional Information

Applicants must meet the minimum qualifications and must submit a completed application through the ONLINE application system by the deadline date in order to be considered for the position. It is the sole responsibility of the applicant to ensure the application is complete and all required documentation is attached. Application material may not be submitted by fax or email.

A complete application consists of the following:
1. Completed Central Alabama Community College online application.
2. Current resume.
3. College transcripts (copies will be accepted; if employed, it is the responsibility of the employee to furnish official transcripts to CACC). Transcripts must provide degree and date degree was awarded.

Applicants must travel at their own expense.

Central Alabama Community College will make reasonable accommodations for qualified disabled applicants or employees.

The College reserves the right not to fill the position in the event of budgetary or operational constraints. Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed application packet in order to be considered for this position. Complete application files must be received no later than the application deadline.  Applicants who fail to submit all required information will be disqualified. Applicants must adhere to the College's prescribed interview schedule and must travel at their own expense. The College reserves the right not to fill the position in the event of budgetary or operational constraints. Finalist will be required to provide official transcripts that are mailed directly to the Office of Human Resources at Central Alabama Community College from the institution(s) granting credits.

BACKGROUND CHECK STATEMENT:
In accordance with Alabama Community College System Policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check.  Employment will be contingent upon the receipt of a clearance notification from the criminal background check. Central Alabama Community College reserves the right to withdraw this job announcement at any time prior to awarding the position.

More than one position in the same job classification may be filled from the applicants for this position should another vacancy occur during the search process.

Central Alabama Community College is an equal opportunity employer. It is the policy of the Alabama Community College System, including all post-secondary community and technical colleges under the control of the Alabama Community College System Board of Trustees, that no employee or applicant for employment or promotion, on the basis of any impermissible criterion or characteristic including, without limitation, race, color, national origin, religion, marital status, disability, sex, age, or any other protected class as defined by federal and state law, shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment.

Central Alabama Community College participates in the E-Verify system to verify employment eligibility for all newly-hired employees.

Central Alabama Community College will make reasonable accommodations for qualified disabled employees and encourages individuals desiring reasonable accommodations to request such accommodations through the Human Resources department.

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