IT Support Technician
Job Description
Win With a Career Move to Western.
At Western Wyoming Community College, one of America’s leading junior colleges, we believe employees are our most valuable resource. We pride ourselves on our inclusive, growth-focused culture and our exceptional benefits package. For full-time employees, here are a few of the amazing benefits we offer:
- Employer paid contribution of 18.62% to your retirement plan with no waiting period. Who doesn’t love free money?
- A $3,000 institutional stipend is provided to you annually to assist in offsetting your portion of costs related to health, dental and life insurance. (We cover 82% of these costs for you in addition to the stipend!)
- Generous leave time to support your work/life balance with paid holidays, sick leave and vacation time, 3 personal days, and two weeks off over Christmas break! Not to mention, you get time off at Spring Break and Friday’s off in the summer.
- Have you ever wanted to take an art class? Interested in exploring entrepreneurship? FREE tuition for you, your spouse, and your dependents makes this dream a reality.
- Access to amenities like our Children’s Center, Hay Library, aquatic center, fitness center, theatre and more.
- When adventure calls, head out to the Flaming Gorge Reservoir, take a hike around Mustang Loop, surf the local sand dunes, or jump in the car and travel to Salt Lake City, Jackson Hole, or Laramie. For a map of our area, and links to activities and places, view westernwyoming.edu/outsider.
See where your career can take you when you come run with the Mustangs!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This listing of essential duties and responsibilities is meant to be representative, not exhaustive.
- Prioritizes customer-centric service while contributing as a valued technical team member in a dynamic technology environment.
- Provides technical support and troubleshooting for end users, including multimedia systems and AV equipment used in classrooms.
- Demonstrates effective communication skills by utilizing ticketing systems and email, promptly responding to calls, and following up with customers.
- Manages technical documentation for inventory control, software installation, hardware configuration, and problem troubleshooting, thereby contributing to ongoing process enhancements.
- Installs, configures, and maintains computer hardware, software, and peripherals, and classroom multimedia equipment such as projectors, audio systems, document cameras, and smart boards.
- Provides support to other IT staff under the direction of the Technical Support Manager.
- Collaborate with IT team members and customers to identify and implement technical solutions, guided by the Technical Support Manager.
- Fosters and maintains professional relationships with vendor sales and technical support personnel.
- Collaborates with the Technical Support Manager to develop and maintain a comprehensive list of standardized hardware and software, and multimedia equipment.
- Provides training to students, faculty, and staff on technology usage, including multimedia and classroom AV systems, as guided by the Technical Support Manager.
- Responds in a timely manner to assigned issues and addresses emergencies as identified through the ticketing system. Keeps users informed of the status of their requests.
- Generates inventory records for all new hardware and ensures that new equipment is properly tagged.
- Provides after-hours support as assigned by the Technical Support Manager.
EDUCATION AND/OR EXPERIENCE:
Any combination of education and experience that demonstrates possession of the requisite knowledge, skill and abilities. A typical way to obtain these would be:
- High school diploma or equivalent
- Some experience with computer repair, multimedia systems, and technical support
Knowledge of:
- Computer hardware, software, and peripherals
- Cloud platform technologies, such as Office 365 and Apple Device Management
- Operating systems and application software including enterprise applications
- Familiarity with Internet of Things (IoT)
- Classroom AV technologies and multimedia tools
- Customer Service techniques
- Basic troubleshooting methodology
Ability to:
- Learn and employ problem solving skills
- Troubleshoot multimedia and AV equipment in educational settings
- Make informed decisions
- Communicate effectively verbally and in writing
- Maintain effective working relationships with other people, both independently and alongside a team of IT technicians and professionals
- Train, communicate, simplify, and explain technology concepts
- Work in a team environment
- Ability to follow instructions accurately and efficiently
Associate’s degree in Information Technology, Computer Science, or a closely related field
This position’s hourly wage is $16.67.
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