IT Support Assistant
Job Description
Job Title
IT Support AssistantJob Description
Join the University of Notre Dame Help Desk Dispatch team in providing an unmatched customer experience to the areas we support for a variety of technical needs. Becoming an IT Support Assistant means working as part of a large team of other IT Support Assistants to configure and deploy computers, monitor security compliance on computers, respond to technical issues in a timely manner, and other exciting responsibilities. We need creative problem solvers who can communicate with non-technical users and who are able to learn quickly and embrace change.
You are
- Curious – always wanting to learn new things, can understand complex processes, and never afraid to ask questions
- Mission-oriented – Motivated to be responsive to end-users with technical needs and questions, proactively seek tasks to accomplish, and able to communicate with users at all levels within the University
- Inspired – Driven to professionally develop, learn, and grow
A typical day could include some or all of
- Scheduling and meeting with end-users who have technical needs
- Configuring computers with software, printers, and other specifications for users
- Helping to maintain an up-to-date inventory of computer systems
- Documenting the intake and return of computers
- Escalating challenges to higher tiers of support when necessary
- Extending fundamental troubleshooting and assistance for technical questions as appropriate
- Skillfully updating ServiceNow records
- Participating in self-led professional development
Hiring Process
- Mutual Q&A with the hiring committee
- Case study (communication and critical thinking)
Our commitment to fostering an inclusive atmosphere is unwavering. Comprehensive training will be provided to ensure your readiness to excel in these responsibilities. Throughout your journey, OIT mentors and advanced-level support will be readily available to guide you. We place high importance on embracing all forms of diversity, striving to create an engaging and inclusive ambiance for every team member.
Minimum Qualifications
- Ability to work and learn independently
- Collaborate and problem-solve with teams
- Good communication skills, written and verbal
- Customer service experience and a mindset to provide outstanding service
Preferred Qualifications
- Familiarity with Windows 10 or Windows 11
- Familiarity with macOS and iOS
- Outstanding customer service skills
- Experience with office tools, including spreadsheets
- Good organizational and personal productivity practices
Department
Client Experience (29026)Family / Sub-Family
IT / Client TechCareer Stream/Level
TemporaryDepartment Hiring Pay Range
$17.50Pay ID
Bi-WeeklyFLSA Status
T1 - Non-exempt Temp/On-call HourlyJob Category
Information TechnologyJob Type
TemporarySchedule: Days of Week & Hours
Monday – Friday, 8AM-5PM. This is a fully onsite position.
Schedule: Hours/Week
16-18Schedule: # of months
12Job Posting Date (Campus)
11/05/2024Job Posting Date (Public)
11/05/2024Job Closing Date
11/19/2024Posting Type
Open To All ApplicantsPosting Number
S251545Quick Link for Internal Postings
https://jobs.nd.edu/postings/36303*Please mention you saw this ad on DiversityInAcademe.*
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