Job Description

Posting Number

Internal Recruitment

Working Title

Anticipated Hiring Range

Work Schedule

Job Location

Department

About the Department

Essential Job Duties

• This position will supervise the daily management of a coffee shop or cafe/market on the NC State University campus.
• Must be committed philosophically and operationally, to delivering high quality services in an efficient manner, while being sensitive to the service needs of NC State University.
• This position will ensure all brand related standards of excellent customer service and food and drink quality are being met, while maintaining all policies and procedures.
• This is a working supervisory position and all supervisors are required to be leading service during peak periods.

Other Responsibilities

• Model the Division’s mission and values, introduce the Division’s mission and values to the employees, and foster a positive, cohesive workplace and congeniality among co-workers.
• Understand the goals and culture of the organization, and understand how employees’ work activities, teamwork, and customer service impact clients. Work with your supervisor and colleagues to understand these goals and the culture.
• Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols.
• Due to operational needs of the NC State Dining department, an employee may be assigned to work in any NC State Dining department including, but not limited to special events.
• Perform other duties as assigned to ensure NC State Dining business needs are met.

Minimum Experience/Education

Other Required Qualifications

• Strong written and verbal communication skills to effectively communicate with customers, peers and supervisors; and professionally communicate with multiple levels of employees within the University.
• Ability to work in a fast-paced environment.
• Must follow written and/or verbal instructions, and excellence in completing all tasks.
• Knowledge of equipment, cooking methods, measurements, food safety and proper sanitation guideline.
• Provide outstanding customer service, including the ability to remain professional and respectful under pressure when dealing with difficult situations.
• Ability to use or learn to use email and use a PC and MS Office Suite (or similar) proficiently.
• Requires bending, twisting, pulling and pushing. Because of the nature of food service operations and working in a kitchen, you must be able to work in extremely hot and cold conditions.
• Must be able to lift 30 pounds above head and up to 60 pounds on rare occasions, with or without reasonable accommodation.

Preferred Qualifications

• Supervisory experience including planning, forecasting, ordering and budgeting
• Menu management system experience
• Experience in hiring, training, employee relations, coaching and team building
• Proficient in the use of computers and have the ability to learn new software programs

Required License or Certification

• ServSafe certification or the ability to obtain within 90 days of employment.
• Certification must be maintained as a condition of employment.
• Must obtain Brand specific certification, if applicable, as required by location within 30 days of employment.

Valid NC Driver's License required

Commercial Driver's License Required?

Job Open Date

Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)

Notice to Applicants

Special Instructions

Position Number

Position Type

Position Classification Band Title

Position Classification Band Level

Position Classification Salary Range

Salary Grade Equivalency

Alternate Option

Full Time Equivalent (FTE) (1.0 = 40 hours/week)

Appointment

Mandatory Designation - Adverse Weather

Mandatory Designation - Emergency Events

Time Limited Position

Department Id

AA/EEO

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