Field Service Representative

Iwakuni, Japan

As the Field Service Representative you will serve as the primary point of contact to resolve issues arising from integration and operation of LiftSystem components. Provide technical guidance and advice in the evaluation of LiftSystem problems and to render technical assistance. Principle location will be at Marine Corps Air Station, Iwakuni.

Innovate & Power the world

At Rolls-Royce, we pioneer the power that matters to our customers, to society and to the planet.

To ensure we continue to be pioneers of our industry, Rolls-Royce has a team of over 16,500 engineers around the globe. They include everyone from world experts in their field to those who manage hundreds of people and millions of dollars' worth of investments. We recruit engineers at all levels and in a range of disciplines. And while we encourage specialization, we also offer freedom to cross-specialize and develop skills across a number of different areas.

Rolls-Royce is a Military Friendly Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. You can learn more here.

Key Accountabilities:

• Be the initial point of customer contact for LiftSystem issues at MCAS Iwakuni and all other USMC operating areas in theater. As required, provide assistance to Pratt & Whitney and government personnel on technical issues which include: LiftSystem/Aircraft interface issues, Lift System troubleshooting, LiftSystem maintenance, LiftSystem repairs, and logistic support. If contacted directly by the operator (USMC) - ensure that Pratt & Whitney are aware and are involved in issue resolution.
• Ensure that all operational events are captured and recorded in Maximo to support data gathering activities and transfer as necessary to meet the requirements of the program. (Allows RR to meet contract requirements by establishing root cause of operational impact with a view to minimize in the future). Provide Pratt and Whitney onsite team with regular status updates, including closure statements and any corrective action as required.
• Review proposed engineering changes with the view of minimizing adverse impact on the product in the field. Provide regular status updates to onsite Pratt & Whitney representatives as required to ensure efficient coordination of the planned changes
• Maintain status on Rolls-Royce deliveries of flight hardware, modification kits, support equipment, s and spares, reporting any anomalies for resolution. Provide on-site Pratt & Whitney representatives with regular updates as required.
• Travel on short notice domestically or internationally in support of campaigns, AOG support, and customer requests. Backfill other FSR in the event of absences, temporary duty away from home station, etc. Ensure adequate notice is provided to Pratt & Whitney site manager or team member of any off-site support that results in an on-site Rolls-Royce personnel change or absence.
• Assist in interpretation and refinement of Rolls-Royce maintenance and repair instructions, damage acceptance and repair limits, Lift System modification accomplishment instructions, referring issues for resolution to Rolls-Royce Engineering and logistic staff as required.
• Ensure TV and AR reporting are provided to Rolls-Royce, (including issues relating to support equipment), providing supplementary information as required.
• Ensure Rolls-Royce office facilities, including IT and communications at Beaufort are maintained through appropriate liaison with Rolls-Royce functional and project management.
• Provide regular status reports of FSR activity in support of F35 Flight Operations.
• Support Lead FSR in executing Deployed Services and JSF Program responsibilities.

Basic Requirements:

• Associates Degree and 4+ years' experience, including experience in Customer Support; Or
• Bachelor's Degree and 2+ years' experience, including experience in Customer Support; Or
• Master's Degree or JD /PhD; Or
• 6+ years of experience in lieu of degree
• To be considered for this opportunity, you must be eligible to obtain and maintain secret security clearance, which requires USA Citizenship

Pioneer the next generation of innovation. Join us and you'll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that

people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we'll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential.

You can learn more about our global Inclusion strategy here.

Relocation assistance will be provided if applicable

Benefits

Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.