DiversityInAcademe | Enterprise AV Maintenance Technician at University of Notre Dame in Notre Dame, Indiana, United States

Enterprise AV Maintenance Technician

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University of Notre Dame

Location: Notre Dame, Indiana
Category: Admin-Facilities Management
Application Deadline:

Job Description

Job Title

Enterprise AV Maintenance Technician

Job Description

About the University of Notre Dame:

The University of Notre Dame is a prestigious and renowned institution committed to excellence in education, research, and community engagement. As we strive to enhance our technological infrastructure, we seek a highly qualified Audio Video Technician to join our team and contribute to advancing cutting-edge audio-visual solutions on our campus.

At Notre Dame, we believe in creating an environment where everyone feels valued, respected, and included. We are committed to diversity in all its forms and actively seek candidates from underrepresented backgrounds. We encourage applications from individuals of all races, ethnicities, genders, abilities, and perspectives.

Job Summary:

As an Enterprise AV Maintenance Technician at the University of Notre Dame, you will join a dynamic, cross-functional team delivering advanced audio-visual support for various spaces across the University, including classrooms, meeting rooms, and multipurpose areas. The position involves managing the entire lifecycle of audio-visual equipment, ensuring devices are correctly deployed, configured, maintained, and decommissioned as needed. The successful candidate will ensure that all endpoints are consistently updated with the latest firmware and software and monitor their performance to maintain optimal functionality. Additionally, the role includes collaborating with integrator partners on installation projects, providing technical guidance, and ensuring that all installations meet the University’s standards and specifications.

Key Responsibilities:

Tier 3 Support: Delivering high-level audio-visual support to ensure seamless operation in various university spaces.
Lifecycle Management: Overseeing the deployment, configuration, maintenance, and decommissioning of audio-visual endpoints.
Compliance and Monitoring: Ensuring all endpoints are up-to-date with the latest firmware and software and monitoring their performance.
Project Collaboration: Working closely with integrator partners to support and manage audio-visual installation projects.
Technical Guidance: Providing expert advice and ensuring installations adhere to organizational standards and specifications.

Minimum Qualifications

Proven track record of delivering exceptional customer service.
Strong verbal and written communication skills, with the ability to engage effectively across diverse audiences.
Proficiency in utilizing virtual and hybrid meeting platforms.
Advanced knowledge of operating systems, including Windows, macOS, and Linux.
Demonstrated commitment to ongoing professional development and skill enhancement.
Dedication to fostering a culture of continuous process improvement.

Preferred Qualifications

Background in supporting and maintaining audio-visual systems and computer endpoints in commercial or educational environments
Familiarity with audio-visual equipment lifecycle management systems
Technical certifications in audio-visual technology, such as Dante, CTS, or Crestron CTI
Ability to develop SOPs and training material, as well as to lead system training and support for staff or customers,

Department

Audio Video Technologies (29034)

Family / Sub-Family

IT / Audio/Visual/Sound

Career Stream/Level

NIC 2 Coordinator

Department Hiring Pay Range

$17.26-$29.44/hr

Pay ID

Bi-Weekly

FLSA Status

S3 - FT Non-exempt Hourly