Division of Student Success Front Desk Representative
Job Description
- THIS POSITION IS ONLY OPEN TO ELIGIBLE CCA STUDENTS. IF YOU ARE UNSURE OF YOUR ELIGIBILITY, PLEASE CONTACT THE FINANCIAL AID OFFICE AT 303-360-4709 OR FINANCIALAID@CCAURORA.EDU. IF YOU ARE NOT AN ELIGIBLE CCA STUDENT, YOUR APPLICATION WILL NOT BE CONSIDERED.
Purpose of Position:
The Front Desk Representative is a key member of the Division of Student Success team and will assist with managing the front desk in the Office of the Dean of Student Success. The primary role of the front desk representative will be to provide support to students, staff, faculty/instructors, and campus guests in accessing Division of Student Success support services and other CCA offices.JOB DUTIES
Customer Service:- Serve as the informational liaison between visitors and students for CCA community Division of Student Success.
- Provide guidance and support to visitors and students via telephone, email, website, drop-in visits and other strategies.
- Create a welcoming and inclusive environment for all visitors of the College.
- Complete job-related training modules including: FERPA, Title XI, Confidentiality, DEI, Suicide Prevention, Effective Communication, CSA Clery Compliance training, etc.
- Maintain front desk office space and visitor seating area
- Assist with administrative tasks such as photocopying, poster printing, flyer creation, event set up and tear down, tabling, etc.
- Engage as an active member of the Division of Student Success team and attend team related events
MINIMUM QUALIFICATIONS
- Reliable transportation to and from events on and off campus
- Ability to communicate effectively verbally and in writing
- Experience working with diverse student populations
- Strong administrative and organizational skills
- Excellent interpersonal skills with the ability to establish and maintain effective relationships
ELIGIBILITY REQUIREMENTS- Must have completed FAFSA on file
- Must be enrolled in a minimum six (6) credit hours
- Must NOT have yet obtained 1st Bachelor's Degree
- Must be seeking an eligible program of study
- By applying for this announced position, applicants are certifying that all statements, information and documents provided are true, complete and correct to the best of their knowledge and are made in good faith. Further, applicants understand that omissions, misleading, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in them not being considered for jobs with the Community College of Aurora; may constitute grounds for discipline and/or termination after hire; and/or constitute grounds for further actions pursuant to law.
Community College of Aurora Inclusive Excellence Statement:
CCA embraces Inclusive Excellence because we want our students, staff, and faculty to learn and contribute within an inclusive environment. This means members of our college community will be active, respectful, and mindful of equity, diversity, and inclusion at all levels of engagement.
Inclusive Excellence will provide a foundation for student and institutional success. Recognizing our diversity is only the first step toward Inclusive Excellence.
We must also be intentional in valuing cultural differences and experiences, while incorporating them into practices, curricula, and policies.
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