Additional Detail

• To provide tutoring services for students currently enrolled in classes at the college, and to address general needs of the college. Assist faculty, staff, students and visitors while at Virginia Highlands Community College. Provide administrative, outreach, and clerical support to the MARC and the library as needed.
• Greets students, faculty, staff and visitors upon entry into the MARC.
• Assists students who need academic support in the MARC in approved subject area(s).
• Direct students, faculty, and staff to the MARC coordinator to make tutoring appointments, and assist in making appointments as needed.
• Check students in upon arrival and maintain records of sessions.
• Promptly and politely serve patrons, students, faculty, and staff in the MARC and elsewhere in the LRC and on campus as needed.
• Promptly and politely answer the telephone and respond to questions, refer, and/or transfer the call as appropriate.
• Assist with receipt of new materials when needed. Duties may include unpacking large and small boxes and carrying materials to shelves.
• Maintain confidentiality when assisting students.
• Sign in students upon beginning any/all tutoring.
• Assist the MARC coordinator with programming/events.
• Maintain the physical area of the MARC by organizing and tidying the space.
• Assist the library staff as needed.
• Other duties as assigned.
• Maintain customer service mentality.
• Communicate well.
• Use good interpersonal and telephone skills.
• Maintain attention to detail and careful work.
• Maintain reliability and punctuality.
• Remain motivated to help students achieve success.
• Maintain professionalism and kindness when communicating with/assisting students, faculty, staff and patrons.