Front Desk Specialist - Maternal-Fetal Medicine - 133602
Job Description
UCSD Layoff from Career Appointment: Apply by 12/26/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 1/3/2025. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under the supervision of the Clinic Management, the Front Desk Specialist is responsible for customer service, registration, appointment scheduling and insurance verification. Receives patients into the department of Maternal Fetal Care and Genetics/ check in / registration / financial assistance / scheduling / check out patients. Answers multiple telephone lines with accuracy and clarity with emphasis placed on quality Customer Service. Adheres to the established scheduling protocols and telephone scripting and behavioral standards. Interviews customer via telephone to obtain demographic and financial information necessary to secure patient account. Completes registration for new or previously registered patients, timely and accurately. Registers bulk accounts as needed. Verifies insurance eligibility for outpatient services on all Third Party Payers. Utilizes various automated eligibility systems to obtain basic eligibility information. Communicates clearly and effectively with patient/clinic staff when services are deemed unauthorized. Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Collects co-pays etc. Researches and responds to patient basic billing inquiries, assists with resolution of minor billing problems. Refers patient to appropriate agency/resource for financial assistance. Refers patient to alternate source of healthcare when appropriate. Maintains workstation in an organized manner as outlines by management to facilitate efficient and effective retrieval of information. Reads and adheres to policy changes within Registration and Scheduling. Attends and actively participates in staff meetings, sharing information and ideas with co-workers to maintain and environment conducive to learning and supports cohesive team atmosphere.
MINIMUM QUALIFICATIONS- Three (3) years related Call Center and Front Desk experience in a large complex healthcare setting. Some of this experience in ob/gyn is preferred.
- Trained on EPIC or other comparable system.
- Knowledge of third-party payors including federal, state and private health plans.
- Experience updating registration, patient check-in and cash handling.
- Possess demonstrates problem solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met
- Demonstrated computer skills and be able to work between multiple systems during calls.
- Excellent customer service skills.
- Must be willing to work flexible hours based on department needs .
- May be required to work overtime as needed.
Pay Transparency Act
Annual Full Pay Range: $54,664 - $67,944 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $26.18 - $32.54
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
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